ASD 2012 Keynote speaker Chip Bellwas well-received at ASD 2012. The noted author of several best selling books such as Wired and Dangerous and Customers as Partners engaged the audience, bringing humor, insight and wisdom to ASD attendees.
As a special gift, all registered attendees at ASD 2012 received two of Dr. Bell’s books:
MANAGERS AS MENTORS and CUSTOMER LOYALTY GUARANTEED
Building on the ASD 2012 theme – LEARN ◊ COMMIT◊ SHARE ◊ ENGAGE - Dr. Bell’s presentation was both timely and engaging:
Leaders as Mentors
In a world where overnight obsolescence threatens skills and knowledge, success calls for creative ways to foster learning, improvement and everlasting experimentation. The new leader will focus on creativity rather than control and helping associates get smart, not just get ahead.
Since learning requires trial and error, and leaders are the decision-makers on raises and promotions, how can a leader carry out an insight goal from an in charge role?
Based on Dr. Bell’s international best-selling book by the same title, this hard-hitting presentation arms leaders and change agents with new views on leveling the learning field while providing concrete perspectives and practical techniques for leading employee growth.
CHIP R. BELL – Bio
Chip R. Bell is founder and senior partner with The Chip Bell Group and manages their office near Atlanta. His consulting firm focuses on helping organizations create a culture that supports long-term customer loyalty. Prior to starting CBG in 1980, he was Director of Management and Organization Development for NCNB (now Bank of America). Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University. He was a highly decorated infantry unit commander in Viet Nam with the elite 82nd Airborne. Chip is the author or co-author of several best-selling books including Magnetic Service, Customers as Partners, Managing Knock Your Socks off Service and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His newest book is the international best-selling Wired and Dangerous: How Your Customers Have Changed and What to do about it. His book, Managers as Mentors: Building Partnerships for Learning has been an international best-seller and translated in over a dozen languages. He has appeared on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV; his work has been featured in the Wall Street Journal, Fortune, USA Today, Fast Company and Business Week. Chip has served as consultant or trainer to such organizations as GE, Microsoft, USAA, GE, Cadillac, KeyBank, Ritz-Carlton Hotels, Pfizer, Accenture, Harley-Davidson, Lockheed-Martin, Macy’s, Allstate, Verizon Wireless and the CIA.
Free downloads of Chip Bell’s articles: COACHING COMPETENCY SCALE and RAY BELL MENTORING.
To download the articles, visit the NJOD website Library by clicking the LIBRARY link at the top of this page.
NJOD ASD
